FAQs | Pinky Elephant

Q: Do you ship internationally?

A: We currently only ship to the U.S., Canada, Australia, New Zealand and Norway, but we are planning to expand. So if you are not on the above list, please sign up our newsletter and stay tuned! 

Due to EU's new VAT policies, our shipping to EU countries is temporarily suspended until further notice. If you are in the EU countries or UK, please refer to our Etsy Shop.

Q: How long will my order be delivered?

A: Most US orders will be delivered around 3-7 business days by USPS First Class Mail services. If you are on the West Coast, it will only take 2-4 business days. It depends on the USPS's workload and speed, and of course currently it is affected by the Covid-19 situation. 

Q: Do you accept returns and exchanges?

A: If you are not satisfied with your order, we gladly accept returns but unfortunately we don't accept exchanges at this moment. Please contact us within 7 days of the delivery and ship back the items with the proof of purchase within 14 days of the delivery. For more information, please check our Shipping and Return Policy page here: https://thepinkyelephant.com/pages/shipping-and-return

Q: Will you restock the items which are sold out? 

A: It depends. Due to limited quantity we cannot guarantee every sold out item could be restocked. However, if a restock is coming, the restock alert will be sent through the notification system and our newsletter. Please make sure you sign up for restock alert on the product page and our newsletter.