FAQs | Pinky Elephant

Q: How long will my order be shipped?

A: Normally we ship between 2 to 4 business days, exclude weekends and holidays. The processing time may be delayed during sales events or holiday time. We always try to ship as fast as we can. For international orders, due to custom form fillings, it may take longer. 

Q: How long will my order be delivered?

A: After shipped, most US orders will be delivered around 3-7 business days by USPS Ground Advantage services. If you are on the West Coast, it will only take 2-4 business days. It depends on the USPS's workload and speed, and of course during holidays it will take longer.

Q: Can you combine my multiple orders?

A: We will always try to combine your orders (and if applicable, refund shipping overages) if we notice these orders are going to the same address on the same day. However, we do deal with a large order volume every day and we can't guarantee not missing any one. If you can send us a quick email to love@thepinkyelephant.com or add a note to your order when checking out, we will greatly appreciate it and combine them for you.

Q: Do you accept returns and exchanges?

A: If you are not satisfied with your order, we gladly accept returns but unfortunately we don't accept exchanges at this moment. Please contact us within 7 days of the delivery and ship back the items with the proof of purchase within 14 days of the delivery. For more information, please check our Shipping and Return Policy page here: https://thepinkyelephant.com/pages/shipping-and-return

Q: Will you restock the items which are sold out? 

A: It depends. Due to limited quantity we cannot guarantee every sold out item could be restocked. However, if a restock is coming, the restock alert will be sent through the notification system and our newsletter. Please make sure you sign up for restock alert on the product page and our newsletter. 

Q: Do you ship internationally?

A: We currently ship to the U.S., Canada, Australia, New Zealand and selected Asian and European countries. Please refer to our shipping policy for details. Please note there may be import taxes, VATs, or custom fees applied. Please consult your local authorities and Pinky Elephant is NOT responsible for any of the import taxes, duties, VATs, or custom fees.