Shipping Policy | Pinky Elephant

Order Processing Time:

Orders are typically processed within 2 to 4 business days. Monday through Friday, excluding holidays. The processing time might be delayed during holiday seasons or sales events.

In the Checkout process on the website, the estimate timeframe provided is only for transit time generated by the carriers based on the zip code provided, not include order processing time.

Shipping Methods:

Domestically, our default shipping method is USPS Ground Advantage Service. Order exceeds $100 USD usually will be shipped with USPS Priority Services (certain exclusion applies). Bulky Packages might be shipped by UPS Ground as well.

Priority Services upgrade is available with additional cost when checking out.

Our international default shipping method is USPS First Class international (Canada and the Oceania countries) and DHL Express (Rest of the World), where upgrades may be available with additional cost in checking out. 

We locate in Los Angeles California, and the estimated shipping times depend on where your locations are. Please note we don't provide date-specific guarantee delivery service or money-back promise. (Delivery might take longer than usual during holiday time.)
  • USPS Ground Advantage Service: 2-5 business days;
  • UPS Ground: 1-5 business days;
  • USPS Priority Mail: 1-3 business days;
  • USPS Priority Mail International: 6-10  business days;
  • DHL Worldwide: 4-10 business days.

* Please note this is only estimated transit time, the actual number of days may vary based on origin, destinations, and customs delays.

* Please note we are also closely monitoring how the new USPS Ground Advantage will affect our customers in Hawaii and Alaska. 

    You will receive an email with tracking number after your package is shipped. USPS packages can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm 

    Shipping Rates: 

    • Calculated shipping fee for domestic, all states within the USA (free shipping over $35 USD);
    • Calculated shipping fee for Canada (free shipping over $100 USD);
    • Calculated shipping fee for Australia and New Zealand (free shipping over $175 USD).
    • Calculated DHL rate for international shipping.

    Free Shipping Guarantee:

    On occasion we offer shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. 

    Lost or Stolen Packages

    Pinky Elephant is NOT responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Pinky Elephant will confirm the delivery to the address provided, tracking information, date of delivery and the carrier information for the customer to investigate.

    Fraudulent Orders 

    At our online store, we prioritize the security of both our customers' information and our small business, which is why we have implemented an auto-cancellation policy for high-risk fraudulent orders. This measure is a proactive step towards safeguarding our operations and resources from potential financial losses associated with fraudulent transactions. By employing advanced fraud detection systems, we analyze various parameters to identify irregularities and promptly cancel orders deemed high-risk.

    We sincerely apologize if this measure inconveniences any individuals inadvertently affected, but we believe it is essential for the long-term sustainability and trustworthiness of our online store. Our commitment to creating a secure and reliable shopping environment for all customers remains unwavering, and we appreciate the understanding and support of our valued clientele in these efforts.

    Overseas Customers:
    • Buyers are responsible for any customs and import taxes that may apply. We strongly encourage to check with your local authorities before placing an order. We are not responsible for delays due to customs.
    • We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS or DHL to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
    • Packages undeliverable by USPS, DHL and/or their international shipping partners will be cancelled. Packages refused or returned due to unpaid taxes will be cancelled as well. We will charge 20% restocking fee for these items once received and processed at our shipping hub. 
    • All kinds of shipping fees are not refundable.