Shipping Policy | Pinky Elephant
Order Processing Time:
Orders are typically processed within 2 to 4 business days. Monday through Friday, excluding holidays. The processing time might be delayed during holiday seasons or sales events.
In the Checkout process on the website, the estimate timeframe provided is only for transit time generated by the carriers based on the zip code provided, not include order processing time.
Shipping Methods:
Domestically, our default shipping method is USPS Ground Advantage Service. Order exceeds $100 USD usually will be shipped with USPS Priority Services (certain exclusion applies). Bulky Packages might be shipped by UPS Ground as well.
Priority Services upgrade is available with additional cost when checking out.
Our international default shipping method is USPS First Class international (the Oceania countries, selected European and Asian countries), where upgrades may be available with additional cost in checking out. For certain countries, including Italy, France and Israel, in order to prevent package loss, only express shipping is available.
USPS suspended shipments to Canada due to Canadian postal workers' strike. As a result, we have to suspended our economy shipping services to Canada. If you are okay with other commercial carriers, you can email us.
We are also adding a new shipping provider Asendia USA as our economy flat shipping for our Canadian customers. It's also our default free shipping method to the Canadian addresses. Please rest assured this provider work with Canada Post within Canada and typically won't incur additional processing fee at the border like other private carriers.
We locate in Los Angeles California, and the estimated shipping times depend on where your locations are. Please note we don't provide date-specific guarantee delivery service or money-back promise. (Delivery might take longer than usual during holiday time.)
- USPS Ground Advantage Service: 2-5 business days;
- UPS Ground: 1-5 business days;
- USPS Priority Mail: 1-3 business days;
- USPS First-Class International: 11-20 business days;
- Asendia USA International: 7-21 business days;
- DHL Worldwide: 4-10 business days.
* Please note this is only estimated transit time, the actual number of days may vary based on origin, destinations, and customs delays.
* Please note we are also closely monitoring how the new USPS Ground Advantage will affect our customers in Hawaii and Alaska.
You will receive an email with tracking number after your package is shipped. USPS packages can be tracked at: https://www.usps.com/
Shipping Rates:
- Calculated shipping fee for domestic, all states within the USA (free shipping over $35 USD);
- Calculated shipping fee for Canada (free shipping over $100 USD);
- Calculated shipping fee for Australia and New Zealand (free flat shipping over $175 USD).
- Calculated shipping fee for selected European and Asian countries rate for international shipping (free flat shipping over $250 USD)
Free Shipping Guarantee:
On occasion we offer shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically.
Lost or Stolen Packages
Pinky Elephant is NOT responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Pinky Elephant will confirm the delivery to the address provided, tracking information, date of delivery and the carrier information for the customer to investigate.
Order with Pre-order Items
We suggest to place an order separately for pre-order items. If it is combined with a ready-to-ship item, we won't be able to ship your order until the pre-order item arrives. If you'd like the other items in your order to ship sooner, please place a separate order. Thank you so much for your understanding!
Fraudulent Orders
At our online store, we prioritize the security of both our customers' information and our small business, which is why we have implemented an auto-cancellation policy for high-risk fraudulent orders. This measure is a proactive step towards safeguarding our operations and resources from potential financial losses associated with fraudulent transactions. By employing advanced fraud detection systems, we analyze various parameters to identify irregularities and promptly cancel orders deemed high-risk.
We sincerely apologize if this measure inconveniences any individuals inadvertently affected, but we believe it is essential for the long-term sustainability and trustworthiness of our online store. Our commitment to creating a secure and reliable shopping environment for all customers remains unwavering, and we appreciate the understanding and support of our valued clientele in these efforts.
- Buyers are responsible for any customs and import taxes that may apply. We strongly encourage to check with your local authorities before placing an order. We are not responsible for delays due to customs.
- We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS or DHL to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
- Packages undeliverable by USPS, DHL and/or their international shipping partners will be cancelled. Packages refused or returned due to unpaid taxes will be cancelled as well. We will charge 20% restocking fee for these items once received and processed at our shipping hub.
- All kinds of shipping fees are not refundable.
Let customers speak for us
My first ever Hobonichi weeks and I already love it. Such a cool set up and an awesome cover for an Alaska native. ❤️
It's aesthetically please! Loved all the freebies also as always, Thank you!
I love this shop. The bear clip goes perfectly with my red LV planner.
Wonderful stamp, the perfect size for marking pay days on my calendar in a more sustainable way. I love stickers but am trying to incorporate more sustainable practices into my journaling so these stamps are perfect! Will absolutely purchase more.
Quite tiny indeed but adorable and the perfect size for what I wanted!
I’m obsessed with this little frame! It’s perfect for sending snail mail & doing other stationary things.
Super sturdy wood, the rubber is completely affixed to the wood, and I love the design. 10/10 will absolutely purchase from this seller again!
Truly the nicest stamp I’ve ever received that even came in its own little box for storing! I hope I can get more of my initials because these are stunning quality at and affordable price.
They are very beautiful, the colors and quality are good, I liked them a lot.
They are small but very beautiful and the quality is super good.
So beautiful, Perfect size and design!
All the products are of excellent quality, although the package took a while I totally understand it for the season.
Exactly what I wanted. This was a gift for my husband and he love it. Great quality, I will be shopping here more.
It’s actually a fabric cover with the snakes looking like they’re stitched. So pretty.
