Refund Policy | Pinky Elephant

Please contact us at love@thepinkyelephant.com within 7 days of the delivery if you have any issues with your order, along with possible supporting documentation. If it's a return request, after we approve your return request, please ship the items back in their original conditions, unopened and unused, along with the proof of the purchase within 14 days of the delivery. Please make sure you read Exception/ Non-returnable items section below before initiating your return.

Pinky Elephant reserves the right to refuse a return without adequate proof of purchase or without first requesting the return.

To be eligible for a return, except for items that arrived in defective or damaged condition, returned items must be received in brand new, resellable condition with all original labeling and packaging intact. This means that:

• Any product individual packaging is not opened.
• Any tags must be attached and undamaged.
• Any sticker seals and barcode stickers must be intact.
• Any shrink-wrapping must not have been torn or removed.
• Pens must not show any signs of use. If a pen came with a tip protector, it must be returned with the tip protector intact.

To start a return, you can contact us at love@thepinkyelephant.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For preferential returns, you will be responsible for all shipping costs. Please use a trackable shipping service and also email us the tracking number if you ship the return package yourself, so we can expect the package to arrive. 

We hope it will never happen to any return packages, but should your return package get lost in the mail transit process, Pinky Elephant take no responsibility for that. 

You can always contact us for any return question at love@thepinkyelephant.com.

Damaged / defective products or incorrect items
Please inspect your order upon acceptance and contact us immediately if the item is defective, damaged or incorrect. Write us an email including the order number and a detailed description of the issue, so that we can evaluate the issue and make it right for you.

If you’ve received a faulty or incorrect item, we will be happy to provide you a pre-paid return label.

Exceptions / non-returnable items

Brass and leather items (i.e. TRAVELER'S Notebooks) are extremely sensitive to oxidation. Exposure to atmospheric elements and touch leaves the brass and leather products subject to patina. Because of this, we cannot issue a refund for any of these items unless they remain sealed and in their original packaging.

Pre-orders, custom products (such as special orders or personalized items), limited edition items and personal care goods (such as beauty products) are also nonrefundable. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
After your return is delivered, please allow us some time to inspect and process your return. Normally it will take 2-5 days. We will notify you once we’ve inspected and processed your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellation request with Paypal checkout: Kindly be aware that when an order is canceled and you have used PayPal as the payment method, the transaction fee (4%) imposed by PayPal is non-refundable. As a result, we will deduct this fee from the total amount of your refund.